Articles
- What Features To Look For In a Good Web Hosting Plan
-
When looking for a host, it will be useful to obtain as much information as possible about the web hosting company itself and the services they offer. These pre-sales questions are a way to check several things about the web hosting company. You can obtain detailed information about the services they offer - the web hosting plans they have, the features included there, etc.
These days hosting plans on the web are getting very competitive and features of each plan are comparatively the same among web hosting providers. Whether novice or expert, you can find some useful information in this article to learn about some of the considerations to look at when you choose a web hosting service.
Read more... - Web Hosting Affiliate Programs
-
Web hosting affiliate programs give webmasters the opportunity to earn commission by referring their website visitors to a web hosting company site. When a person signs up for a web hosting package and has been referred by an affiliate, commissions are usually paid in a lump sum ranging from $30-$60.
This provides a great opportunity for webmasters with community and web development driven sites to make extra revenue. As the general public becomes more and more internet savvy, an increasing number of people are putting their first websites online. Read more... - Customer Support For Web Hosting
-
Webhosting is a highly competitive field where only those who provide quality service succeed . Quality support increases customer retention which is as important as new customer acquisition.
There is no hard and fast rule on how to provide support. However for a startup webhosting company, its better to be aware of the options available. This article would show how effectively support can be provided with the limited resources available. Many of the ideas and points in this article would help all those who are presently stuck up running their businesses from their homes to foray into this business in a organized way and make it big.
While deciding on how to provide the support, the same rules don't apply everywhere. Larger hosting companies should be handled differently from smaller hosts. If you are a newbie ask yourself the following questions.
Read more... - The Web Hosting Market Today
-
With consolidation and price cuffing making services more affordable, the Web hosting market has changed dramatically over the years. Unfortunately it has also reduced the number of choices available to business consumers. Existing host providers need to “raise the bar” to be more competitive. Many are trying to do this by bundling services to keep generating revenue from their remaining customer base. In addition to providing rack space and managing servers and storage, many host service providers are also managing applications that run on their customers' Web sites.
Read more...
| The secret behind award-winning web hosting |
| Blog - Web Hosting | |||
|
The Web hosting industry is less than a decade old, but already we've seen dramatic changes in the attitudes and priorities of customers. In these few years, the concerns of my clients have switched from, "Who's the best?" to "Who's the cheapest?" to "Who's going to be around for a few years?" So, in this competitive world of web hosting where there are gigantic web-hosting companies to small-dedicated companies, how do you make your company stand, how do you grab a customer and hold it on for years to come. The golden key this is Customer Service, Support and Satisfaction. Most hosting companies are tech savvy enough to provide adequate support to their customers, sure enough. However, the quality and warm service here faces a set back. It is true that answering support requests through a ticket desk or email absorb a generous portion of a host’s daily activity. This may be time consuming and may cause the companies to neglect this area of service. However, quality customer support can be a newer web host's weapon when competing with the larger web hosts who may own several dedicated servers or perhaps even their own data center. Quality customer support is the trump card you have complete control over to set yourself apart from the competition. As a matter of fact, some larger companies lack in this area simply because their clients' numbers are too large. How does one accomplish this? It's actually quite simple but requires a stern dedication to satisfying the client. Fast and complete answers to customer’s queries. Tickets and support requests should never be one line or one-word answers. Many times this will require your client to resubmit their ticket and cause both frustrations for them and loss of time for you. If the ticket is answered correctly the first time, then the problem is solved that much faster and efficiently...and this is what clients want. They want fast responses and complete answers to their queries. Do not belittle their request with standard one line jargon. Make the customer feel important. Always thank the client for submitting a request to support or sales. Open each response to a ticket or sales inquiry with, "thank you for contacting us." And then go on to answer the request...accurately. Always end your answer with "Thanks for writing in. Please contact us if we can help you further." This makes an unforgettable first impression on the client. Advance Notice of in case of Downtime. Never fail to inform your clients of scheduled downtime. They will appreciate it. The irritable feeling one gets when they log on to their site and get that dreaded white page is a very powerful deterrent to NOT use a particular host’s service. When your server is down, be the first to let them know. Have a mailing list of your clients' off server contact emails for a quick email blast informing them of any issues. Fast Response. Ability to answer a customer's question is very important. But to answer their queries with professionalism, politeness and resolution is just as important and often overlooked in web hosting industry.
|
Highly trained staff will answer all your questions and provide you with professional assistance in developing your website or installing software.