Articles
- The Benefits Of Customer Satisfaction For Web Hosting Companies
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Most of your customers are not unreasonable sort of people. They understand that problems crop up and mistakes do happen. I don't know about you, but I know that I am a MUCH more reasonable customer when the company I am purchasing services or products from promptly communicates any problems that arise.
The web is all about communication, so you would assume that any company that makes web hosting its primary business should really understand this and put measures into place that allows for the most reliable and uninterrupted communication with their customers. We talked about this a bit in our last article and promised to give you some tips about methods we have implemented to increase our ability to communicate with our customers during emergencies. Read more... - Benefit from offering a free web hosting service
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The practice of viral marketing can be very useful to internet marketers. Viral marketing consists of giving away FREE products or services along with your original ad copy such as links, contact information, and mailing list. In return, those who receive your FREE products can pass it along to their own customers and prospects. Viral marketing is a great way to advertise for free and without a lot of effort on your part.
Read more... - Unlimited Web Hosting Offers
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If you have been looking around for a web host, you probably already have seen some of these offers: Unlimited Data Transfer, Unlimited Bandwidth or Unlimited Disk Space. The truth is, these deals are not possible.
Unlimited data transfer, or some web hosts might say unlimited bandwidth, is not possible, because if a web host has a server that is connected at 1.544 Mbps (Megabits per second) the maximum amount of data transfer that can be received is * 465.9 GB (Gigabytes) per month. This is a lot more data transfer than most websites will need. However, it is limited to the 465.9 Gigabytes per month and there will be other websites on the server sharing the data transfer if you have a shared web hosting plan. Read more... - Cheap Web Hosting - Root Access, Do I need it
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A lot of times people want hosting with access to root. But what does "root access" mean? Root, or getting root, is receiving the privilege to access all of the places on a computer. If you think of a server/computer as a tree the roots control the tree. The roots of a tree allow water in, minerals in and are the lifeblood of the tree. Anything which goes into the roots goes into the entire tree. Anything which affects the roots of a tree affects the entire tree.
Servers are set up with a similar thought process in that parts of the server are broken down into different areas. Each different area has its own privileges. One area cannot affect another area. For example, if there are three web sites on a server and one web site breaks the other two will not be affected. Each web site is in its own part of the server and can affect only itself. However, there has to be a master account or way into each area or site. If you don't have a master method to access all sites at once it would be a tremendous amount of effort if something needed to be fixed or updated on every site on the server. The method or access to all of the parts of the server is "root access." When someone has root access they can affect everything on the entire server or change everything on the entire server. There are no restrictions with root access. If an error is made in root access it could wipe out the entire server.
So why do people want root access? Who knows. But unless you are leasing your own server and need to affect every account on the server you don't need root access. There are some things you can do to make your site run more efficient with root access, but unless you know what you are doing you could destroy the entire server. And cheap web hosting providers are not going to allow that to happen because chances are there is more than one client on the server. Besides that's what the webhosting company is being paid to do-manage the server where your hosting account is. It's not your job to manage the server, just to manage your own web site.
| The Benefits Of Customer Satisfaction For Web Hosting Companies |
| Blog - Web Hosting | |||
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Most of your customers are not unreasonable sort of people. They understand that problems crop up and mistakes do happen. I don't know about you, but I know that I am a MUCH more reasonable customer when the company I am purchasing services or products from promptly communicates any problems that arise. The web is all about communication, so you would assume that any company that makes web hosting its primary business should really understand this and put measures into place that allows for the most reliable and uninterrupted communication with their customers. We talked about this a bit in our last article and promised to give you some tips about methods we have implemented to increase our ability to communicate with our customers during emergencies. Let's face it, there isn't a web host out there who hasn't experienced times where the server that their company web site is on has gone down. Sometimes only for a few minutes, but sometimes those minutes can turn into hours - or even days if a major piece of hardware has gone belly up on you. And in most cases, you don't dedicate an entire server to your domain - you have customers who also share that server. Customers who now are not only unable to gain access to THEIR domain, but can not reach yours either. They are effectively cut off from electronic communication with you. So what do they do? How can they find out what is going on with their web site, and more importantly, when it will be back online? Some hosts, like AlphaOne Technology, have emergency support available by telephone. In that case, (if they can remember the phone number since they can not access your website to find the number), they begin calling. And calling. And calling. Usually there are over 100-200 customers hosted on a single server. Do you or your staff really have the time to be fielding that many phone calls when you are in the middle of a crisis and need to devote your time to fixing the problem and getting the server operational? Probably not. Nor do your customers want to spend time on hold or dealing with busy signals. Every minute on hold, or every call that results in a busy signal, leaves a bad impression with that customer. They want to know WHY they are down and they want to know NOW. If you are large enough to have multiple incoming lines & an automated voice mail system, a simple solution is to immediately record a server status alert, along with an honest assessment of what has happened and, if you know it, an estimated time that the server will be operational again. This will allow customers calling about their site being down to get the information they need without having to talk to a live technician. The customer is happy to be informed, (even if they are VERY unhappy about having their site down), and you have saved yourself time and money and can focus on the important problem at hand. In your recorded status alert, let the customer know how often the status will be updated. We recommend that if a server is down longer than 90 minutes, updated information should be made available every 30-45 minutes. If you are a smaller host with only one incoming line, you probably don't have enough customers that busy signals will become a major irritant, but keep the message very short and to the point. By now many of you are saying "what about those of us who don't HAVE a tech support number to call?" Good question since a recent survey shows that over 75% of web hosting companies do NOT publish a tech support number. Fear not, there are a couple of other ways that we will discuss in upcoming articles. Our next article will talk about using Voice Over IP service and Instant Messaging. This article may freely be reprinted on your web site or BLOG as long as all links and author information are not altered or disabled.
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